FREQUENTLY ASKED QUESTIONS
Where is SALT?
SALT has two locations, one at 1645 Art School Road, Chester Springs, PA 19425 and the other at 19 Hagarty Blvd, West Chester PA 19382. The majority of main-stage shows are at our Chester Springs location, but refer to the performance page and ticketleap details for info on which location each production is being performed.
When do the doors open?
Door open 25 minutes before the beginning of a performance.
Is there a dress code?
SALT does not have a dress code - we only ask that you dress appropriately and comfortably!
Can I pick where I sit?
If you reserve your tickets on a mobile device, the Ticketleap system will choose best available seats for you. If you reserve them on a computer you have the option of choosing your own seats. For dinner theatre, seating is first come first serve.
Do you offer handicap seating?
If you require handicap accessibility, select a seat in the front row (Row A) and email email@example.com at the time of purchase so that arrangements can be made for you to enter through the handicap entrance located at the back door of the theatre building, adjacent to the handicap restroom. The main front entrance has stairs.
Since the main entrance lobby does not have handicap access to the theater, we encourage those who will be entering through the rear accessible entrance to not arrive more than 25 minutes before the performance begins. Once the house is open 25 minutes prior to the performance, the rear handicap accessible entrance is available. Prior to this the door will be locked. If guests using the accessible entrance do arrive earlier than this, they may wait in the rear waiting room (labelled Township Reception) where the handicap restroom is located.
No one will be seated prior to 25 minutes before the beginning of a performance.
Can I purchase tickets at the door?
If seats are still available you may purchase them for standard rates at the door. We cannot guarantee availability. We do not permit any standing-room-only viewing of performances.
What if I accidentally purchase tickets for the wrong date?
Please email email firstname.lastname@example.org as soon as possible. Tickets cannot be changed to another date, but a refund can be offered and you can then go ahead and purchase tickets for your desired date. If all seating is sold out for all other performances you will simply be refunded for the date you do not want. SALT does not over-sell and we do not offer any standing-room tickets.
If you show up to a performance with tickets for the wrong date you will only be seated if there are additional empty seats. If the performance you showed up to and all additional performances are sold out we will not be able to seat you. We do not permit any standing-room-only viewing of performances.
We cannot refund tickets purchased for the wrong date after the date/time of the purchased performance.
Do you offer discounted tickets?
We currently do not offer any group or individual discounted tickets. We offer free tickets to our volunteer ushers. To sign-up to be included on our volunteer usher list fill out the form on our volunteer page (slots are limited).
What age counts a "child" ticket?
Children 12 and under qualify for "child" tickets unless otherwise notes. Little ones 3 and under are welcome to sit on your lap and do not require a ticket.
Is SALT a professional theatre company?
SALT is a non-equity community theatre company. Our performers volunteer for the enjoyment of community theater. Many productions offer a modest stipend to help performers justify their gas and travel expenses. SALT is a family of passionate & talented individuals with day jobs whose thirst for theater draws them together in community, creativity, and encouragement.
Does the audience need to wear face masks?
Masking for audience members is optional. Performers will not be masked.
How do live-stream tickets work?
When you purchase a live-stream ticket, you will be emailed a link to the stream with an exclusive stream access code, unique to you, for the date and time of the show you selected at purchase. Most productions will not be live-streamed. In-person tickets and live-stream tickets cannot be exchanged nor used interchangeably.
Can I use my live-stream ticket to watch the show whenever I want?
No. Live-stream access is just like attending the real show - the platform will not allow you to pause, rewind, or access the video after the show is over. Since it is live, there will be an intermission the same length as the one experienced by in-person attendees. Make sure you log in on time so you don't miss the beginning of the show! We do not offer refunds for missed shows / unused live-stream access.
What devices can I watch the live-stream show on?
The live-stream is via the ShowTix4U web browser platform, which requires a computer or mobile device with an internet browser to access. Your access code can only be used on 1 device at the same time.
Can I share my live-stream link with other people?
No. Your access code can only be used on 1 device at the same time. If the code is entered into a second device you will be kicked out of the first device.